Apex Wine Group is committed to excellence, and we will do all in our power to ensure that our wines are of your complete satisfaction. We ask that you follow these simple steps to assure that your wine arrived to your approval.
- Inspect packages upon delivery. Should any bottles be broken please contact us within 48 hours so that we may initiate a claim with the delivery company.
- Please keep the original package and its contents as they were delivered, if possible. We will arrange to have the damaged package returned to us. Please note that returns cannot be processed after 10 days.
Any return claim due to a fault in the product will be handled on a case-by-case basis. We are happy to replace (if available) any wine that is delivered damaged or flawed. However, we are unable to accept returns on wine that is damaged due to adverse weather conditions or wine that is ordered in error. Orders that are returned to the winery that have been refused by the customer or returned as "unable to deliver" will be credited the cost of the order less any and all shipping charges.